These Terms and Conditions (“Terms”) govern your use of services provided by HOMIC Roller Shutters & Outdoor Blinds ABN [Company ABN] (“HOMIC”, “we”, “us”, or “our”). By engaging our services or using our website, you agree to be bound by these Terms.
1.Services
1.1 Service Description
HOMIC provides:
- Design, manufacture, and installation of roller shutters and outdoor blinds
- Repair and maintenance services for existing installations
- Free consultations and quotations
- Warranty and after-sales support services
1.2 Service Area
Our services are available throughout Melbourne and surrounding areas as specified on our website. Service availability may vary depending on location and scheduling.
2. Quotations and Pricing
2.1 Quotations
- All quotations are valid for 30 days from the date of issue unless otherwise specified
- Quotations are based on information provided at the time of assessment
- Prices may change if project specifications are modified after quotation
- Free quotations are provided for standard residential and commercial installations
2.2 Pricing
- All prices are in Australian Dollars (AUD) and include GST where applicable
- Prices are subject to change without notice
- Additional costs may apply for complex installations, difficult access, or special requirements
3. Orders and Contracts
3.1 Order Acceptance
- Orders are confirmed upon receipt of signed contract and deposit payment
- We reserve the right to refuse any order at our discretion
- Contract terms supersede any prior verbal or written agreements
3.2 Variations
- Any changes to the original order must be agreed to in writing
- Additional charges may apply for variations to the original scope of work
- We are not liable for delays caused by customer-requested changes
4. Payment Terms
4.1 Payment Schedule
- Deposit: 30% upon signing of contract
- Progress payment: 40% upon commencement of manufacturing
- Final payment: 30% upon completion of installation
4.2 Payment Methods
We accept cash, bank transfer, credit cards, and approved payment plans through our financing partners.
4.3 Late Payments
- Interest may be charged on overdue accounts at a rate of 1.5% per month
- We reserve the right to suspend work for non-payment
- Additional collection costs may be charged for overdue accounts
5. Installation and Delivery
5.1 Installation Timeline
- Installation dates are estimates and may be subject to weather, site conditions, and material availability
- We will provide reasonable notice of any delays
- Customer must provide suitable access and preparation as specified
5.2 Site Preparation
- Customer is responsible for ensuring clear access to installation areas
- Any electrical work required must be completed by a licensed electrician
- Customer must obtain necessary permits or approvals where required
5.3 Installation Completion
- Customer inspection and sign-off required upon completion
- Final payment due upon satisfactory completion
- Any defects must be reported within 7 days of installation
6. Warranty
6.1 Product Warranty
- 15-year warranty on roller shutter materials and components
- 5-year warranty on motors and electrical components
- 2-year warranty on installation workmanship
- Warranty terms and conditions apply as per separate warranty document
6.2 Warranty Exclusions
Warranty does not cover:
- Normal wear and tear
- Damage from misuse, abuse, or negligence
- Damage from extreme weather events beyond product specifications
- Modifications made by third parties
- Failure to maintain products as recommended
7. Limitation of Liability
7.1 Liability Cap
Our total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific product or service giving rise to the claim.
7.2 Consequential Damages
We are not liable for any indirect, consequential, or incidental damages including but not limited to loss of profits, business interruption, or property damage not directly caused by our products or services.
8. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Government regulations or restrictions
- Labor disputes or shortages
- Material supply interruptions
- Acts of God or natural disasters
9. Intellectual Property
9.1 Our Rights
All designs, specifications, and intellectual property remain the property of HOMIC. Customers
may not reproduce or distribute our proprietary designs without written consent.
9.2 Customer Content
Any content, images, or information provided by customers may be used by HOMIC for marketing and promotional purposes unless specifically requested otherwise in writing.
10. Privacy and Data Protection
Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms. By agreeing to these Terms, you consent to our privacy practices as outlined in our Privacy Policy.
11. Dispute Resolution
11.1 Resolution Process
- Initial complaints should be directed to our customer service team
- Formal disputes will be handled through mediation before legal proceedings
- Victorian state law governs all disputes
11.2 Jurisdiction
These Terms are governed by the laws of Victoria, Australia. Any legal proceedings shall be conducted in Victorian courts.
12. Cancellation and Termination
12.1 Customer Cancellation
- Orders may be cancelled within 10 business days of contract signing subject to a cancellation fee
- Cancellation fees increase based on manufacturing progress
- Custom-manufactured products may not be eligible for full refund
12.2 Our Right to Terminate
We may terminate contracts for:
- Non-payment of deposits or progress payments
- Breach of these Terms and Conditions
- Site access issues or safety concerns
- Customer conduct that endangers our staff
13. Consumer Rights
Nothing in these Terms excludes, restricts, or modifies consumer rights under the Australian Consumer Law or other applicable consumer protection legislation.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy and any signed contracts, constitute the entire agreement between parties.
14.2 Amendments
These Terms may only be amended in writing and signed by both parties.
14.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall
continue in full force and effect.
15. Contact Information
For questions regarding these Terms and Conditions, please contact us:
HOMIC Roller Shutters & Outdoor Blinds
Address: 1/168 Jersey Drive Epping, VIC 3076, Australia
Email: info@homic.com.au
Phone: 1300-078-000
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
