At HOMIC Roller Shutters & Outdoor Blinds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Full name and contact details (phone number, email address, postal address)
• Property information and installation requirements
• Payment and billing information
• Communication records and service requests
• Website usage data and analytics
• Marketing preferences and communication history

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing quotes, scheduling installations, and providing customer support
• Communication: Responding to inquiries, sending service updates, and appointment confirmations
• Marketing: Sending promotional materials, newsletters, and special offers (with your consent)
• Business Operations: Improving our services, conducting market research, and maintaining records
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted contractors and suppliers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Consent: When you have explicitly consented to the sharing

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: For targeted advertising and retargeting campaigns

You can control cookie settings through your browser preferences.

Data Security and Storage

We implement industry-standard security measures to protect your personal information:

• Secure data encryption during transmission
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection practices

Your information is stored on secure servers located in Australia and is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our privacy practices

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children without parental consent.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date clearly indicated.

Google Analytics and Digital Marketing

We use Google Analytics to analyze website traffic and improve user experience. We may also use Google Ads, Facebook Pixel, and other digital marketing tools for advertising purposes. These services may collect and use your data according to their respective privacy policies.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

HOMIC Roller Shutters & Outdoor Blinds
 Address: 1/168 Jersey Drive Epping, VIC 3076, Australia
 Email: info@homic.com.au
 Phone: 1300-078-000
 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

For privacy complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Commonwealth) and applicable Australian privacy legislation.